Each book is composed for one pet, from one set of inputs. Our refund rules reflect that. Full refund before generation, replacement for anything we get wrong, and a real person on the other end of every email.
Last updated · June 2026
If you reach us before generation has started, we cancel the order and refund the full amount. Generation typically begins within minutes of payment, so contact us quickly if you change your mind.
Email hello@petsandpages.com with your order number.
Each book is composed from your pet, your photos, and your inputs, so once generation has completed we cannot refund a change of mind. To protect you from buying something you cannot see, both editions show you a sample before payment: chapter one of the generated text alongside selected illustrations. You review the sample and approve it before checkout. Only then does final generation run.
If something is wrong with the finished book, email us. We work with you to make it right.
If your printed book arrives damaged, bound incorrectly, or misprinted, email us within 14 days of delivery and include photographs that show the issue. We print a replacement and ship it to you at no additional cost. You do not need to return the original.
Contact: hello@petsandpages.com.
If your tracking shows no movement for 14 days, email us. We contact the carrier and our print partner. If the original cannot be located or completed, we reprint and ship a replacement at no cost to you.
Digital files remain available for 30 days after delivery. Your book’s text and plan stay saved in your library while your account is open. If you need the file again after the 30-day window has closed, a small fee applies to bring the book back. See pricing in your library for the current rate.
Email hello@petsandpages.com and include:
We respond within two business days.
Once we issue a refund through Stripe it typically clears to your bank or card within 5 to 10 business days. The exact timing depends on your bank and country. If 10 business days have passed and the refund has not appeared, email hello@petsandpages.com with your order number and we will trace it with Stripe.
Email hello@petsandpages.com and we will take it from there. For shipping timing see our Shipping Policy; for full terms see the Terms of Service.