Shipping policy.

Worldwide.

We ship printed books worldwide through our print partner’s global network, and the digital PDF is available everywhere.

How long it takes to arrive.

Delivery estimates begin once generation completes and the file is sent to print. Holiday periods and remote destinations may extend these windows.

• Digital PDFAvailable immediately on completion.
• Softcover7 to 14 business days.
• Hardcover7 to 14 business days.

Free, included in the price of the book.

Shipping is included in the price of every printed book. There are no separate shipping fees at checkout, and no extra fees for international delivery.

What customs may charge at the border.

For international orders, any customs duties, import taxes, or local handling fees imposed at the destination are the recipient’s responsibility. We do not collect these charges or pass them on. Where they apply they are typically modest, but we cannot estimate them in advance because they depend on your country’s rules.

How you follow your order.

Once your book ships we email you a tracking link. The level of detail varies by destination carrier. If your tracking has not updated within a reasonable window, see the next section.

When tracking goes quiet.

If your tracking shows no movement for 14 days, email hello@petsandpages.com. We contact the carrier and our print partner. If the original cannot be located, we reprint and ship a replacement at no cost to you. Full terms are in our Refund Policy.

If you spot a typo in your address.

We pass orders to our print partner within minutes of payment. If you need to change a shipping address, email us immediately and we will try to update it before printing begins. Once the book has shipped we cannot reroute it; the package will need to be received at the original address.